SummerSunHalo Refund Policy

Last updated: April 1, 2023

Thank you for choosing SummerSunHalo, located at Via Margherita, 12, Rome, Italy with postal code 00187. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy outlines the procedures and conditions under which you may be eligible for a refund while using our website summersunhalo.sbs and our services.

Returns

You have the right to return a product and request a refund within 30 minutes of receiving your order, given that the product is in the same condition you received it, untouched, and in its original packaging. For return eligibility, the item must be defective or drastically different from its description.

Food Products

All food products are subject to strict health and safety regulations and therefore are generally non-returnable. However, if you receive the wrong order or if the food is unsatisfactory in quality upon delivery, please contact us immediately at +39 06 1234 5678, and we will evaluate the issue.

Non-Food Items

For non-food items (merchandise, branded accessories, etc.), you may return them within 7 days of the delivery date. Items must be in new condition, unopened, and with all original packaging and accessories. The customer is responsible for return shipping costs unless the return is due to our error.

Refunds

Once we receive your return, we will inspect the item and notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exchanges

If your food item was defective or unsatisfactory, we might replace it instead of issuing a refund. In this scenario, please contact us within the newly mentioned time frame.

Exceptions

Some items are non-refundable and non-returnable. These include gift cards and downloadable products.

Shipping

You will be responsible for paying for your shipping costs for returning your item unless the item was defective or you received an incorrect item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, or if you would like to receive further information regarding our Refund Policy, please do not hesitate to contact us at +39 06 1234 5678.

Customer Satisfaction

At SummerSunHalo, customer satisfaction is our priority. We strive to make every meal a delightful experience and every purchase satisfactory. Should you need further assistance or have any concerns, we're always ready to help.